Ratings, Reviews, and Testimonials

As a single woman, sometimes getting work done on my car is stressful. Mariah made the whole process easy. She was knowledgeable, patient, and friendly. I hope I never need to replace glass in my car again but if I do I am definitely calling Mariah and going back to ACE.

Ace is fantastic. We needed a shattered glass patio door replaced immediately because it was cold weather in December. Justin came the day after our call, and Jack installed it the NEXT DAY!! Very friendly, helpful, and knowledgeable service at an excellent price. We are thrilled. Everyone vastly exceeded our expectations. Outstanding and wonderful company and employees to work with. Highly recommend — five stars!

I’ve needed a windshield replacement for a couple weeks (and it’s a GNARLY crack/spider on driver side) The closest appt I could get was today with a company we’ve used before. Late yesterday that business contacted me via email to cancel because they didn’t have it. I was frustrated they didn’t do better to contact me but obviously understand shortages. They have no estimate of when they’d have it or when they’d have someone who could do the work. I called Ace Glass less than 15min before closing time and spoke to Amber about our predicament and the fact we were traveling out of town this Saturday. She has worked tirelessly to secure glass for us, calling the insurance with me to move the claim, and even securing a second Honda dealer windshield and approved claim in case the other isn’t in. She then scheduled us for tomorrow and made sure I understood plan A and plan B as well as weather recalibration information. I LOVE good customer service, it makes me happy to my core! I have so much faith in people and companies who value that, they will always win my business. ALL this to say, if you need a windshield replaced I HIGHLY suggest Ace Glass and definitely hope you have the pleasure of working with Amber!

Due to Hurricane Ian my car sustained some damage from falling tree limbs. Before I could get the necessary body work done, I had to have my shattered windshield replaced. Because I have dealt with Ace Glass over the years for differing glass needs, I didn’t hesitate to call them again. Daniel and Roger were my mobile team. They were professional, courteous, and friendly. My windshield was replaced, and I was reminded of their commitment to customer satisfaction. I have recommended Ace Glass to family and friends and will continue to do so. Thanks, Daniel and Roger.

I contacted Constance, who was extremely helpful, late Monday afternoon. Early Tuesday morning, Zach and John were here and did a phenomenal job. Highly recommend Ace Glass.

I was most impressed by the Ace Glass (Midlothian Tpk) customer service. Consistently, the front facing staff quickly acknowledged each customer who entered. As I waited, their inevitable conversations between them revealed respect to each other and for customers. The technical staff appeared to work well with the team and our repairs were completed ahead of schedule. With my failed chip repair and subsequent windshield replacement (with calibration completed through this location) I was given thorough instructions. Because of this positive experience, we had Ace replace another windshield which we had been postponing. Both replacements were coordinated with our insurance without problems.

My experience with Ace glass was very professional from the office staff to the guys that put my windshield in. Carrie was so helpful with contacting insurance and assuring me I had chosen the right company to install my windshield. Johnathan and Zach were very courteous and professional when they came to install. They were done within a hour and I was on my way. Thanks everyone for a pleasant and fast experience. I highly recommend Ace Glass.

We just had our windshield replaced and the quality of the installation and amazing customer service will bring us back here any time we need glass repair. The ladies in the office were helpfull and very. With this quality service you would expect high cost but we had to pay out of pocket and they were lower than most. Thank you Ace Glass.

We had an incredible experience with Ace Glass! Our windows ended being pretty difficult and Grant did an amazing job of helping us get it all situated. Working late to make sure it was just right! I now have beautiful Sliders in our florida room just in time to for Spring. I will always chose Ace Glass!

I needed an windshield repair and called around to see if anyone could fit it in before it got worse. Had other companies tell me it just had to be replaced. In comes my new Hero Terry Allen to save the day. He was able to perform a repair which looks amazing, saved me a ton of money, and got it done in time for me to leave. I am not usually one to leave reviews but Terry’s customer service and willingness to try and help the customer first attitude made me a customer for life! Thank you Terry! You are an amazing representative for your company!

Amber was the best! She made sure that everything was set up and was the most pleasant intelligent customer service person I have ever dealt with. Being in sales myself, I rarely see this kind of service. Cowan came out and quickly replaced my windshield to beat the rainstorm. He was kind and very professional. He is a very hard worker who cares about quality. Price was exact to the quote. The price was the best around. You don’t have to waste time shopping around…This Is The Place!!!

Ace Glass was the only company who would come out and do this replacement. The upper panel of a storm door was shattered by a stone. The replacement was complicated by the upper panel being part of a screen panel that gets raised and lowered. They were great. Jack was my technician and couldn’t have been any nicer and the door works great. Many thanks for doing this complicated replacement.

I can recommend, without hesitation, Ace Glass for your windshield or residential glass replacements. From the start, Amber, Cowan, and the entire Ace Glass Team made sure we were taken care of from every aspect and that our experience was satisfactory. They do provide supreme customer service and quality work. Ace Glass will continue to be our go-to company for these services!

A big shout out to Amber and the entire Ace Glass staff for the outstanding customer service and repair work on my truck. I couldn’t be happier. Thank you Greg Flaherty for the referral.

Needed to have a huge mirror removed and carried away. They responding quickly and did an excellent job. So thoughtful and courteous at all times. Will definitely call them for all of my class needs. Living on a golf course, you never know when you need a window replaced! Thanks to Jack and Justin, I don’t need to worry about that any more.

Needed repair for stone chip on windshield. Representative took the time to explain the pros/cons for this type of repair and offered to complete the work immediately. It has been a few months since repair and there has been no change to the original stone chip! Kudos to the folks at Midlothian Ace Glass!

I called to get a quote on a fairly new vehicle and while talking to Kelly I was informed there were many different glasses for my truck. I also was concerned with needing a recalibration that is very expensive. She took my vinyl number and did alot of digging and she was able to inform me that while my truck does require a specific glass I dont need the recalibration that all my other quotes required of me. Had she not called around to find all the info needed I would have had to pay for something that was not necessary. She was prompt in her call backs and give me an abundance of info for future use. I cant thank her enough. Customer service is definitely a priority here. Thank you so much.

Had a small chip on windshield. Emailed them with my windshield issue. Got an email back the next business day. Spoke to Amber, who was very polite. Got an appointment for the next business day. Great price!! Was quoted 2 times the amount from another “well known company” Very fast! In/out in 30min. Very professional and friendly. Going back next week for our other car. Thanks!!

Amazing service. Called them late in the day for a home window repair. They were able to come by the next day & not only give me a price consultation but also repair my window same day. Window was serviced by Jack Bellamy who was courteous, professional and quick. He did an excellent job and I appreciated how friendly he was while doing it. I’ll absolutely use Ace Glass for any future repairs.

Excellent service on my car windshield and replacement of a foggy glass pane in my sunroom. Everything was handled professionally and efficiently. The customer service is top notch!! Thank you ACE GLASS!!

Excellent service provided by this company all around. Wanted to say thanks so much to Brittany for her assistance in helping me with paying for fixing a windshield crack. She went out of her way to help with my mobile phone and apple pay. I called her @ 1 PM today and she informed me that they had a 2 PM appointment available today. I arrived on time and service tech was very nice and helpful also. My windshield was fixed in less than 20 minutes thanks to Brittany and the professional service technician. Thanks so much for a job well done and great customer service. I would highly recommend this company with any of your glass needs. Keep ur the great work and awesome customer service.

I had a family friend recommended me to Ace because come to find out his sister Amber works for them. I called Ace and she immediately set me up with an appointment, informed me of the great pricing and all the details in between! She was so sweet and extremely helpful. During my appointment, I was engaged in conversation and even offered a cold beverage while I waited however, I was in and out very quickly. Every one of the employees were so caring and compassionate about their work! I haven’t had any problems what-so ever with the glass either. They definitely did an excellent job and I will be returning for future glass needs. Thanks Ace Glass! You are AWESOME! :0)

I was very pleased with my experience with Ace Glass. My glass was perfect and everyone could not have been nicer.

My 1939 house needed a 12-pane window reglazed and Ace Glass did an excellent job. The estimator evaluated the job and explained the process in detail. We scheduled the job and the two professionals came on time, worked diligently and completed the job in the estimated time and for the estimated price. They took the time to explain to me how to prime and paint the reglazed window panes. This was a difficult, time-consuming job and the work was done meticulously and professionally. I am very, very happy with the excellent workmanship.

Justin, Thank you for desk glass top. It is beautiful. Also, thank you for helping me with my car.

I would like to take the time out to commend one of your employees, Amber, she was so helpful and informative when I called in with some questions. She really took the time to explain things without getting annoyed with all of my questions. I will deff recommend Ace Glass to all my friends. Awesome customer service Amber!!

Not only were they super professional but also super kind. They did a price match from a local competitor, fit me in with an appointment that worked around my schedule. They did a quick but very good job. And they respond to questions super fast. I have never had windshield experience like this before. So much better than Safelite! They care about you and your situation rather than just the money. Thanks Ace Glass and thank you Haley!

I truly and strongly believe in the ole’ adage from my Mother that you “pay for what you get!” Quite honestly, I had a “world class” and awesome business experience with Ace Glass on Midlothian Turnpike, Richmond, VA. Prior to meeting the professionals at Ace Glass, I was referred to another window company that offered me the “poorest” and most unprofessional customer service experiences I’ve ever encountered. My beloved car insurance company referred me to one of their highly recommended window companies to replace me front window on my Honda Accord and it was by far, the worst. I should’ve known better when I called this window company and the owner wanted to know, if I were a collection agency before he shared who he was. I’ve been with my existing Insurance Company for over 20 years and had a great relationship while offering, I believe, great client service and loyalty my insurance company. I was given ACE’s telephone number from my Service Technician (Jas) at the Honda Dealership and I should’ve contacted Ace Windows initially. Here’s why- from the moment I called and spoke with Lorri Hudson, I knew I had contacted the right window company. Lorri listened to my concern and invited me to come directly to their store. Although ACE Windows schedules appointments just like any other business does, Lorri was so concerned about my horrible experience with the other window company, she invited me to visit her location immediately. When I met the other staff members, I was so relieved! Without ACE Window knowing my concerns, that my Mother was in ICU (RIP Mom), being stopped prior by the Police Authority because I had a window rejection sticker, I must admit that Lorri and my service technician Stephen made me a priority. ACE Window didn’t only make me a priority in order to gain my business but they made all of their customers I witnessed coming into their location a priority. I can’t thank ACE Windows enough for their outstanding customer service, completing my window issues within a timely manner, providing excellent and great quality work but also for their rapport and business “building relationship” skills. Some may take my experience for granted and only state that “it just a freaking window”; however, ACE Window has helped me with three (3) other business services I needed. Lastly, I’m definitely not a blogger but I was so delighted and thankful for Lorri’s services that I wouldn’t allow this opportunity to pass me by, without sharing my “world-class” service experience. Lorri Hudson is definitely the “gatekeeper” that prevented me from calling another window company. Lorri is a huge asset to ACE Window! I pray that ACE will keep up the great work and may your business prosper beyond measure. VTillar

I had a cracked windshield on my 2003 Ford Windstar. Ace had done a great job on my wife’s Subaru, so I called them and they came out and replaced my ford windshield. The men were courteous and did a great job in my driveway. I would recommend Ace Glass to any one.

Jack Bellamy (Glass Tech) came by and replaced a glass in a patio door. He was very pleasant and professional in performing his job. You wouldn’t expect any less from a Marine, thanks Ace Glass for hiring a veteran.

Thanks for the excellent job with removing and installing a decorative arched insulated glass unit at my residence. I’m glad I decided to look into replacing only the part I needed instead of replacing the whole window unit, which consisted of side panels, 1 main (2 sashed) window, and an arched overhead. One of the two referred specialized glass contractors that came to my home to look at the job said that because of the design the whole window unit would have to replaced (cost a fortune). The second, said because of the design, they would have to send out 2 people for the job and that would double the cost. Fortunately, after looking at their reviews, I contacted Ace Glass. I’m so glad I did. Their price to remove, supply, and install only the arched window unit was 50% less than the lowest quote I had been given. The contractor told and showed me how the quality of the unit they were installing was better that what I had. The scheduling and installation was timely and the unit looks great. Thank you Ace Glass. Unit removed and installed: Unit measures apprx. 26” wide x 14” tall with an arch pattern. Unit made with clear annealed glass with 3 equally spaced muttins in the glass.

Excellent windshield replacement. The folks at Ace Glass were very professional and the replacement was completed in a timely manner. I am very satisfied with their work.

Your service was the same day we called. The techs worked and acted like pros, very pleased with the job ACE GLASS did!!!

Ace Glass has provided exceptional service and quality work on a number of family vehicles over many years. All previous work has been windshield replacements. The last time, about little over a month ago, was the first time Ace repaired a crack before it became a problem. They did a fantastic job! Making the appointment was easy. I waited for the repair to be complete which was done in very little time. Once again, thank you for doing such professional and high quality work on my cars!

Very pleased with my purchase of custom size mirrors from Ace Glass. Friendly and helpful staff, very fair price and effortless delivery. Highly recommend this awesome and professional business! I will be a returning customer!

I needed a piece of single strength picture frame glass a 24×26 picture frame I had made. I took the frame into their shop where they cut the glass I needed immediately, no wait time and the fit was perfect. Thank you Ace Glass.

I called the Ace Glass office on Saturday not knowing it was closed, instead phone was answered , i set up appointment for the coming Monday .The office called at 8;30 to confirm the appt then Adam Cubbage called and said it would be at my house in 25 minutes. He arrived and the job was finished inside of an hour , neat, clean , nice. Thank you !!

Excellent customer service & product from ACE glass! I needed a glass top made for my dining room table. ACE provided me with tracing paper, & explained very clearly how to trace the shape of the tabletop. Then they cut the glass according to the tracing, delivered & set it on the table. A perfect fit! We are very satisfied with the results as well as the price. Thank you!