When a rock chips your windshield on I-95 or a patio window gets shattered in a storm, the question isn’t just who can fix it. It’s who you can trust to do it right, stand behind their work, and treat you like a neighbor rather than a transaction. Ace Glass has been that shop for Richmond-area drivers and homeowners since 1996. Family owned and operated, BBB A+ accredited, and the recipient of Richmond Magazine’s R-Home “Best Glass Shop” reader’s choice award every year since 2013, Ace Glass is one of the longest-running and most-reviewed independent glass shops in Chesterfield County.
This page covers everything you need to know about auto glass repair and windshield replacement in Richmond, VA: what we fix, how the process works, how to handle insurance, and why drivers across the metro area keep coming back.
Richmond’s Auto Glass Shop Since 1996
Ace Glass was founded in Richmond in 1996 and has been family owned and operated ever since. For nearly three decades, the shop has served drivers from North Chesterfield, Midlothian, Glen Allen, and the broader Richmond metro area from its location at 11605 Busy St., Richmond, VA 23236. The shop recently completed a full renovation of its facility, adding a modern customer lounge with WiFi, a Keurig coffee bar, snacks, cold water, and a TV, so waiting for your service is actually comfortable.
The team behind Ace Glass is one of its most consistent trust signals. Customers regularly name the same technicians and staff in their reviews: long-tenured installers, a front office known for navigating insurance claims without hassle, and an owner who personally responds when something doesn’t go right. “I’ve been a loyal customer of Ace Glass for over 10 years, and they never disappoint,” wrote one Richmond customer. “Even before that, they fixed the glass in a storm window I accidentally dropped.”
That kind of multi-year, multi-service loyalty doesn’t happen by accident. It’s the result of doing consistent work, keeping the same people around, and treating each job, whether it’s a single rock chip or a full windshield replacement on a vehicle with ADAS cameras, with the same level of attention.
Auto Glass Services We Offer
Windshield Chip and Crack Repair
A small chip in your windshield doesn’t always mean replacement. Rock chip repair is fast, typically takes 30 minutes or less, and when done correctly, stops the damage from spreading and restores structural integrity to the glass. The key is acting early: a chip smaller than a quarter that hasn’t spread into your direct line of sight is usually a good repair candidate. Once a crack reaches the edge of the glass or crosses your sightline, replacement is the safer call.
If you’re not sure whether your damage qualifies for repair, call us and describe what you’re seeing. We’ll give you a straight answer rather than a default recommendation to replace.
Windshield Replacement
Windshield replacement at Ace Glass includes OEM-quality glass, proper urethane adhesive, a water leak test after installation, and a safe drive-away time based on current weather and adhesive specifications. We use a lifetime no-leak warranty on all windshield installations, which covers the seal for as long as you own the vehicle.
We also offer 50% off windshield replacement for qualifying vehicles. Call or use the quick quote form to find out if your vehicle qualifies.
ADAS Calibration Included on Every Replacement
Most vehicles built in the last several years use cameras and sensors mounted to or near the windshield as part of their Advanced Driver Assistance Systems (ADAS). These systems power lane departure warnings, automatic emergency braking, adaptive cruise control, and forward collision alerts. When a windshield is replaced, those systems need to be recalibrated to work correctly. An uncalibrated camera can produce false alerts, fail to detect hazards, or give your vehicle an incorrect frame of reference for its safety systems.
Ace Glass includes ADAS calibration on every windshield replacement that requires it. This is not an upsell or a separate appointment. It’s built into the job. Many shops treat recalibration as an optional add-on; we treat it as part of doing the replacement correctly. After calibration, we provide a printed report confirming the camera is aligned and the system is functioning within manufacturer specifications.
Door Glass, Rear Glass, and Quarter Glass
Side windows, rear glass, tailgate sliders, and quarter glass are all part of the services we offer. Whether it’s a smashed door window after a break-in, a failed rear defroster embedded in the glass, or a damaged truck slider, we source the right glass and install it correctly.
Side Mirror Glass
Side mirror glass is one of the most common repairs we handle. Mirrors get clipped in parking lots, shattered in narrow lanes, or degraded over time. In most cases we can replace just the mirror glass rather than the full housing assembly, which keeps the cost reasonable.
Sunroof Repair and Replacement
Sunroof glass can crack from impacts, fail to seal properly, or develop leaks around the perimeter. We handle both glass replacement and seal repairs, and we test for leaks before returning the vehicle.
Vintage and Exotic Vehicle Glass
Ace Glass has experience with glass that doesn’t fit a standard parts catalog. We work on vintage and classic cars, exotic and specialty vehicles, and large trucks, RVs, and heavy equipment. If you’ve been told your vehicle’s glass can’t be sourced, it’s worth calling us before assuming that’s the final answer.
Mobile Windshield Repair and Replacement
Not every repair requires a shop visit. Ace Glass operates a fleet of mobile service vans and can come to your home, office, or workplace for windshield chip repair and many windshield replacements. Mobile service is available throughout our service area, including Richmond, Midlothian, Glen Allen, Chesterfield, Ashland, Mechanicsville, Powhatan, Goochland, and surrounding areas.
Learn more about our in-shop and mobile service options.
Windshield Insurance Claims: Your Right to Choose
Virginia law gives you the right to choose your own auto glass repair shop when filing a windshield insurance claim. Your insurance company cannot legally require you to use their preferred shop or prevent you from using Ace Glass. This is sometimes called the “right to choose,” and it’s a protection worth knowing about.
Ace Glass works directly with all major insurance carriers and networks, including Lynx, Harmon, Safelite, Alfa Alliance, Alliance Claims Solutions, Guardian, and many more. Our team handles the insurance paperwork from start to finish, so you don’t have to coordinate between us and your insurer. Many windshield replacements are fully covered with no out-of-pocket cost to you.
Read more about our insurance claims process, your right to choose your shop, or how to file a claim through Ace Glass. You can also view the full list of insurance agencies we work with.
How the Process Works
Step 1: Get a quote. Use our instant quick quote form or call us at (804) 379-3368. For insurance claims, we can look up your coverage and walk you through the process on the first call.
Step 2: Schedule your service. Most repairs can be scheduled within one to two business days. Same-day appointments are often available. Mobile service can be arranged for your location if you prefer not to come in.
Step 3: Come in or have us come to you. If you’re coming to the shop, our renovated customer lounge has WiFi, coffee, and a comfortable place to wait. Most windshield replacements take one to two hours in the shop.
Step 4: Drive away with confidence. Every windshield installation includes a water leak test and safe drive-away time guidance. ADAS-equipped vehicles receive a printed calibration confirmation. Our lifetime no-leak warranty covers the seal for as long as you own the vehicle.
Why Richmond Drivers Choose Ace Glass
Nearly 30 years in business. Ace Glass was founded in 1996 and has operated continuously in the Richmond area ever since. That kind of longevity means we’ve worked on virtually every vehicle type, navigated every insurance network, and handled jobs that franchise shops turn away.
532 Google reviews, 4.8 stars. Our reviews represent real Richmond-area customers, many of whom have returned multiple times and brought their families. We also carry 227 native reviews on Groupon from verified customers who have redeemed our service deals.
Richmond Magazine “Best Glass Shop” award winner. Ace Glass has received Richmond Magazine’s R-Home reader’s choice award for Best Glass Shop every year since 2013. The award is voted on by Richmond-area readers and is one of the most credible local business recognitions in the region. View our full awards and recognition history.
BBB A+ rated since 2001. Our Better Business Bureau accreditation has been maintained without interruption since March 2001, giving us one of the longest standing A+ ratings of any glass shop in the Richmond market.
ADAS calibration included, not billed separately. Many shops charge for ADAS recalibration as an add-on service or skip it entirely. We include it on every qualifying replacement because it’s part of doing the job correctly.
Lifetime no-leak warranty on all windshield installations. Our workmanship warranty covers the windshield seal for as long as you own the vehicle. If it leaks, we fix it.
A team you’ll recognize. Low staff turnover means you’re likely to see the same faces each time you come in. Customers frequently name specific technicians and office staff in their reviews, not just the shop in general. That kind of personal recognition is unusual in the service industry and reflects how Ace Glass operates as a genuinely local business rather than a franchise location.
What Customers Say
“I’ve been a loyal customer of Ace Glass for over 10 years, and they never disappoint! More than a decade ago, they expertly replaced the windshield on my previous car. Even before that, they fixed the glass in a storm window I accidentally dropped.” — Peter West, Richmond
“The waiting area was clean and comfortable, with coffee available, which made it easy for me to relax and even get some work done while I waited.” — Demetria Lindsey
“Jamie came out on Christmas Eve to repair two windows. He was prompt, courteous, and efficient.” — Kevin
“As a single woman, sometimes getting work done on my car is stressful. Mariah made the whole process easy.” — Michelle, Richmond
Read more on our testimonials page or view our Google reviews.
Serving Richmond and the Surrounding Area
Ace Glass is located at 11605 Busy St. in North Chesterfield and serves the full Richmond metro area with both in-shop and mobile service. We have dedicated auto glass pages for the following communities:
- Richmond, VA
- North Chesterfield, VA
- Midlothian, VA
- Glen Allen, VA
- Ashland, VA
- Mechanicsville, VA
- Powhatan, VA
- Goochland, VA
Not sure if we serve your area? Call us at (804) 379-3368 or check our directions and service area page.
Beyond Auto Glass
While auto glass is our most searched service, Ace Glass has been doing residential and commercial glass work since 1996 as well. If you need glass help beyond your vehicle, we offer:
- Residential glass and mirror repair, including windows, shower glass, fogged insulated units, patio doors, mirrors, glass shelves, and more
- Commercial glass repair and installation, including storefront glass, office partitions, display cases, and emergency board-up service
Frequently Asked Questions
How long does a windshield replacement take?
Most windshield replacements are completed in one to two hours at our shop. ADAS calibration, when required, adds approximately 30 to 60 minutes depending on the vehicle. Mobile service times are similar but may vary based on location.
Does my insurance cover windshield repair or replacement?
Many comprehensive auto insurance policies cover windshield repair and replacement, sometimes with no deductible. Virginia law gives you the right to choose your own shop regardless of which insurer you use. Ace Glass handles the insurance paperwork directly. Call us and we can look up your coverage on the spot. Learn more on our insurance page.
Do I need ADAS calibration after a windshield replacement?
If your vehicle has a forward-facing camera mounted to or near the windshield, yes. Most vehicles from the last several years do. Ace Glass includes ADAS recalibration on every windshield replacement that requires it, at no additional charge. Read more about ADAS calibration.
Can a cracked windshield be repaired, or does it need to be replaced?
It depends on the size, location, and type of damage. Chips smaller than a quarter that haven’t spread and aren’t in the driver’s direct line of sight are usually good repair candidates. Cracks longer than six inches, damage that reaches the edge of the glass, or anything that compromises the driver’s sightline typically requires replacement. If you’re unsure, call us and describe the damage. We’ll give you an honest answer. You can also read our post on when to repair vs. replace your windshield.
Do you offer mobile windshield service?
Yes. Ace Glass operates mobile service vans and can come to your home, workplace, or other location for chip repairs and qualifying windshield replacements throughout the Richmond metro area, including Midlothian, Glen Allen, Chesterfield, Ashland, Mechanicsville, Powhatan, and Goochland. Learn more about our mobile and in-shop service options.
How do I know if my windshield repair was done correctly?
A successful chip repair should leave the damaged area stabilized and visually improved, though it may remain slightly visible. The crack should not continue to spread after the repair. Our post on how to test if your windshield repair was successful walks through exactly what to look for.
What does the lifetime no-leak warranty cover?
Ace Glass provides a lifetime warranty on windshield workmanship and leaks for as long as you own the vehicle. If the seal fails and causes a water leak, we fix it at no charge. The warranty covers our installation work, not glass damage from subsequent impacts.
Do you work on vintage or specialty vehicles?
Yes. Ace Glass has experience sourcing and installing glass for classic cars, vintage vehicles, exotic cars, RVs, and large trucks and heavy equipment. View our pages on vintage auto glass and exotic vehicle glass for more.
Where is Ace Glass located?
11605 Busy St., Richmond, VA 23236 (North Chesterfield). Hours are Monday through Friday, 8:00 AM to 5:00 PM. Get directions and contact information here.
Get a Free Quote or Schedule Your Service
Ready to get your windshield repaired or replaced? Ace Glass makes it simple: call us at (804) 379-3368, use our instant quick quote form, or stop by the shop at 11605 Busy St., Richmond, VA 23236. We’re open Monday through Friday, 8:00 AM to 5:00 PM.
If you’re filing an insurance claim, we handle the paperwork. If you’d rather come in and wait, the coffee is on us.