Customer Testimonials

Please share some thoughts on your recent experience with Ace Glass and submit a testimonial.

Not only were they super professional but also super kind. They did a price match from a local competitor, fit me in with an appointment that worked around my schedule. They did a quick but very good job. And they respond to questions super fast. I have never had windshield experience like this before. So much better than Safelite! They care about you and your situation rather than just the money. Thanks Ace Glass and thank you Haley!

I truly and strongly believe in the ole’ adage from my Mother that you “pay for what you get!” Quite honestly, I had a “world class” and awesome business experience with Ace Glass on Midlothian Turnpike, Richmond, VA. Prior to meeting the professionals at Ace Glass, I was referred to another window company that offered me the “poorest” and most unprofessional customer service experiences I’ve ever encountered. My beloved car insurance company referred me to one of their highly recommended window companies to replace me front window on my Honda Accord and it was by far, the worst. I should’ve known better when I called this window company and the owner wanted to know, if I were a collection agency before he shared who he was. I’ve been with my existing Insurance Company for over 20 years and had a great relationship while offering, I believe, great client service and loyalty my insurance company. I was given ACE’s telephone number from my Service Technician (Jas) at the Honda Dealership and I should’ve contacted Ace Windows initially. Here’s why- from the moment I called and spoke with Lorri Hudson, I knew I had contacted the right window company. Lorri listened to my concern and invited me to come directly to their store. Although ACE Windows schedules appointments just like any other business does, Lorri was so concerned about my horrible experience with the other window company, she invited me to visit her location immediately. When I met the other staff members, I was so relieved! Without ACE Window knowing my concerns, that my Mother was in ICU (RIP Mom), being stopped prior by the Police Authority because I had a window rejection sticker, I must admit that Lorri and my service technician Stephen made me a priority. ACE Window didn’t only make me a priority in order to gain my business but they made all of their customers I witnessed coming into their location a priority. I can’t thank ACE Windows enough for their outstanding customer service, completing my window issues within a timely manner, providing excellent and great quality work but also for their rapport and business “building relationship” skills. Some may take my experience for granted and only state that “it just a freaking window”; however, ACE Window has helped me with three (3) other business services I needed. Lastly, I’m definitely not a blogger but I was so delighted and thankful for Lorri’s services that I wouldn’t allow this opportunity to pass me by, without sharing my “world-class” service experience. Lorri Hudson is definitely the “gatekeeper” that prevented me from calling another window company. Lorri is a huge asset to ACE Window! I pray that ACE will keep up the great work and may your business prosper beyond measure. VTillar

I had a cracked windshield on my 2003 Ford Windstar. Ace had done a great job on my wife’s Subaru, so I called them and they came out and replaced my ford windshield. The men were courteous and did a great job in my driveway. I would recommend Ace Glass to any one.

Jack Bellamy (Glass Tech) came by and replaced a glass in a patio door. He was very pleasant and professional in performing his job. You wouldn’t expect any less from a Marine, thanks Ace Glass for hiring a veteran.

Thanks for the excellent job with removing and installing a decorative arched insulated glass unit at my residence. I’m glad I decided to look into replacing only the part I needed instead of replacing the whole window unit, which consisted of side panels, 1 main (2 sashed) window, and an arched overhead. One of the two referred specialized glass contractors that came to my home to look at the job said that because of the design the whole window unit would have to replaced (cost a fortune). The second, said because of the design, they would have to send out 2 people for the job and that would double the cost. Fortunately, after looking at their reviews, I contacted Ace Glass. I’m so glad I did. Their price to remove, supply, and install only the arched window unit was 50% less than the lowest quote I had been given. The contractor told and showed me how the quality of the unit they were installing was better that what I had. The scheduling and installation was timely and the unit looks great.
Thank you Ace Glass.
Unit removed and installed: Unit measures apprx. 26” wide x 14” tall with an arch pattern. Unit made with clear annealed glass with 3 equally spaced muttins in the glass.

Excellent windshield replacement. The folks at Ace Glass were very professional and the replacement was completed in a timely manner. I am very satisfied with their work..

Your service was the same day we called.  The techs worked and acted like pros, very pleased with the job ACE GLASS did!!!

Ace Glass has provided exceptional service and quality work on a number of family vehicles over many years. All previous work has been windshield replacements. The last time, about little over a month ago, was the first time Ace repaired a crack before it became a problem. They did a fantastic job! Making the appointment was easy. I waited for the repair to be complete which was done in very little time. Once again, thank you for doing such professional and high quality work on my cars!

Excellent service done in one day and superb job…!!!

Very pleased with my purchase of custom size mirrors from Ace Glass. Friendly and helpful staff, very fair price and effortless delivery. Highly recommend this awesome and professional business! I will be a returning customer!

I needed a piece of single strength picture frame glass a 24×26 picture frame I had made.
I took the frame into their shop where they cut the glass I needed immediately, no wait time and the fit was perfect.
Thank you Ace Glass.

I called the Ace Glass office on Saturday not knowing it was closed, instead phone was answered , i set up appointment for the coming Monday .The office called at 8;30 to confirm the appt then Adam Cubbage called and said it would be at my house in 25 minutes. He arrived and the job was finished inside of an hour , neat, clean , nice. Thank you !!

Excellent customer service & product from ACE glass! I needed a glass top made for my dining room table. ACE provided me with tracing paper, & explained very clearly how to trace the shape of the tabletop. Then they cut the glass according to the tracing, delivered & set it on the table. A perfect fit! We are very satisfied with the results as well as the price. Thank you!